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Pictured from left to right: Matt Arenholz, Scott Poppens, Robert Nemmers

  • Scott Poppens, CIC, ARM, AU

    Commercial Insurance Agent
    Office: 319-233-8459 x103
    Fax: 319-232-0645
    611 Ansborough Ave
    Waterloo IA 50701
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    Scott specializes in working with a variety commercial insurance clients ranging from transportation and construction to retail and service operations.    His goal is to work closely with his customers to understand their businesses and their risk management needs.  Scott is one of the Partners in the Agency.  He has been involved in several community organizations over the years including Rotary, Exchange, Partners-In-Education, Chamber of Commerce Committees, NE Iowa Food Bank Volunteer, and the Independent Insurance Agents of Iowa.   He has attained the Certified Insurance Counselor (CIC), Associate in Risk Management (ARM) and Associate Underwriter (AU) designations.    

  • Robert Nemmers

    Transportation Insurance Agent
    Office: 319-233-8459 x105
    Fax: 319-232-0645
    611 Ansborough Ave
    Waterloo IA 50701
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    Bob’s focus is working with transportation related businesses.  His background includes serving as Safety Director for a large truck line.   He adds value for his customers by assisting with the implementation and maintenance of a strong safety program.  He has been with Elliott-Hartman since 1991 and is a Partner in the agency.  He has been a leader in organizing Federal DOT seminars, is a Past President and current Board Member of the Waterloo Transportation Club, and a member of the Iowa Motor Truck Association.

  • Matthew Arenholz, CIC

    Transportation Insurance Agent
    Office: 319-233-8459 x104
    Fax: 319-232-0645
    611 Ansborough Ave
    Waterloo IA 50701
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    Matt serves the risk management needs of both transportation customers and other businesses.   His focus is getting to know his customers and their unique needs so that he can thoroughly understand their exposure to financial loss.   Matt works with several insurance companies to find options that effectively and efficiently meet his customer’s insurance requirements.   He has achieved the Certified Insurance Counselor (CIC) designation.     Matt is a Partner in the Agency.    

  • Jason Arenholz, AIC

    Commercial Lines Agent
    Office: 319-233-8459 x112
    Fax: 319-232-0645
    611 Ansborough Ave
    Waterloo IA 50701
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    Jason’s primary goal is to provide his customers with the highest level of service and commitment possible.  He comes to the agency with a background in both commercial property and commercial liability claims.  Along with his focused education in insurance theory, Jason is dedicated to providing comprehensive insurance solutions to a wide variety of commercial clients.

  • Kathy McClain, CIC

    Commercial Lines Customer Service
    Office: 319-233-8459 x106
    Fax: 319-232-0645
    611 Ansborough Ave
    Waterloo IA 50701
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    Kathy handles the day to day insurance needs of Truck Insurance customers.   Whether it is issuing certificates in a timely manner or addressing questions, Kathy strives to provide quick answers and solutions for our Truck Insurance clients.   Kathy has attained her Certified Insurance Counselor designation.

  • Donna Dunnwald, CISR

    Personal Lines Agent
    Office: 319-233-8459 x111
    Fax: 319-232-0645
    611 Ansborough Ave
    Waterloo IA 50701
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    Donna is a Personal Lines Agent, working on behalf of agency customers to protect their personal assets.   She excels at gaining a clear understanding of customer needs and presenting options for them to consider for their personal risk management.   You will find Donna to be detail and service orientated.  Agency customers benefit from her years of experience specializing in working with individual insurance needs.  Donna has successfully completed her Certified Insurance Service Representative (CISR) designation.   

  • Lori Aguiar

    Commercial Lines Customer Service
    Office: 319-233-8459 x101
    Fax: 319-232-0645
    611 Ansborough Ave
    Waterloo IA 50701
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    Lori works closely with our Business Insurance customers to provide outstanding and timely customer service.   Her extensive background in business and customer service serves our customers well.  Customers will find her to be a friendly and responsive resource at  the Agency.     

  • Kody McCracken

    Commercial Lines Customer Service
    Office: 319-233-8459 x102
    Fax: 319-232-0645
    611 Ansborough Ave
    Waterloo IA 50701
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    Customers will enjoy working with Kody and appreciate his attention to detail.   He is a graduate of the University of Northern and has a background in retail and sales.   Cody handles the insurance needs of our trucking and FedEx ISP customers.

  • Vicki Hanson

    Accounting / Office Management
    Office: 319-233-8459 x107
    Fax: 319-232-0645
    611 Ansborough Ave
    Waterloo IA 50701
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    Vicki is the Agency Accountant and Office Manager.  She helps customers with payments and billing questions.  She keeps the office running smoothly and efficiently.   She combines her financial experience with friendly service to our customers.